's Terms and Conditions.

1. Purpose, Parties, and Acceptance

1.1. These terms and conditions govern the purchase of licenses, V-Seal™ signatures, and V-PROOF services, both online at vproof.io and through a quote.

1.2. The service is intended for companies, professionals, and organizations operating within their respective fields. We do not enter into contracts with consumers.

1.3. The customer accepts these terms and conditions upon completing the purchase or signing the quote. If a signed contract or quote states otherwise, the signed document takes precedence.

2. Licenses, Term, and Renewal

2.1. The licenses (V-Start, V-Core, V-Pro, and V-Enterprise) grant the right to use the platform in accordance with the products, users, and AI systems specified for each plan as published in the Pricing section.

2.2. The monthly subscription lasts one month and is automatically renewed each month using the same payment method.

2.3. The annual license is valid for 12 months, is paid in advance, and the price remains the same throughout that period. It is automatically renewed for another 12 months unless canceled in accordance with the notice period specified in section 6.

2.4. V-Start is purchased online on a monthly or annual basis, without a prior assessment. V-Core and V-Pro are purchased online on a monthly basis; for annual plans, they are purchased based on a quote, preferably following a prior assessment (section 7). V-Enterprise is purchased based on a quote.

2.5. Upgrades: additional product, €9,000/year; +5 users, €1,500/year; +5 AI systems, €3,000/year. These are prorated through the end of the current period.

2.6. The customer may exchange the selected products once per contract period at no cost.

3. Free Trial

3.1. The trial lasts 30 days and includes Verifiable AI, up to 3 AI systems, and 25 V-Seal™ signatures. No credit card is required.

3.2. Once the trial period ends, access is suspended. There is no charge, and the account does not automatically switch to a paid plan. To continue, the customer must purchase a license.

3.3. Trial data is retained for 30 days after the trial ends and is then deleted, unless the customer subscribes before then.

3.4. One test per organization.

4. Prices, Taxes, Payment, and Billing

4.1. The current prices are those published under " Prices" at the time of purchase or those listed in the accepted quote. They are in euros and do not include VAT.

4.2. Spanish VAT (21%) applies. Companies from other EU countries with a valid VAT ID number (VIES) are invoiced without VAT under the reverse charge mechanism. Customers outside the EU are invoiced in accordance with applicable regulations.

4.3. Online payment by credit card through Squarespace Payments. For quotes: bank transfer or purchase order, payable within 30 days of the invoice date unless otherwise agreed.

4.4. V-PROOF issues an invoice for each payment using the tax information provided by the customer. The customer is responsible for ensuring that this information is correct.

4.5. V-PROOF may change prices with 30 days' notice. The change takes effect starting with the next renewal; the period for which payment has already been made remains unchanged.

5. V-Seal™ Seals

5.1. V-Seal™ signatures are not included in the license. They are billed according to the agreed-upon integration plan—whether using the customer’s own wallet or the wallet managed by V-PROOF—at the price indicated in the accepted quote or in the product sheet. For V-Enterprise, the volume and price are specified in the contract.

5.2. Each seal uses up one signature from the balance. The balance, usage, and history are displayed in the customer's account, with notifications before the balance runs out.

5.3. If the balance reaches zero, new stamping requests are placed on hold until the customer recharges. Stamped records remain verifiable.

5.4. The prepaid balance for signatures expires 24 months after purchase. Any unused balance is nonrefundable.

5.5. After the license is deactivated, the balance is retained for 90 days in case the customer reactivates the account. After that, it is lost.

6. Cancellation, Refunds, and Withdrawal

6.1. Monthly subscription: The customer may cancel at any time through their account or by emailing info@vproof.io. The cancellation takes effect at the end of the paid month, and no further charges will be incurred.

6.2. Annual license: It must be canceled at least 30 days before the expiration date to prevent renewal. If it is canceled during the year, the service remains active until the end of the paid period, and there is no pro-rated refund.

6.3. Diagnostics, audits, and professional services: These are non-refundable once they have begun. If the client cancels before the agreed-upon date, the service may be rescheduled once at no cost.

6.4. Since this is a contract between businesses, the 14-day right of withdrawal provided for consumers does not apply.

6.5. After cancellation, the customer can download their records and logs for 90 days. Fingerprints that have already been anchored remain publicly verifiable.

7. Diagnosis, Services, Suspension, and Governing Law

7.1. Preliminary assessment: €3,500 (excluding VAT). It is not required for V-Start, is recommended for V-Core and V-Pro, and is part of the V-Enterprise process. The cost is deducted from the first annual payment if the annual license is purchased within 60 days.

7.2. One-time audit: €8,000 for up to 3 AI systems, including a report certified with V-Seal™; €2,000 for each additional system.

7.3. If a payment fails, V-PROOF notifies you and retries for 14 days. After that period, it may suspend access until payment is made, without deleting any data for 90 days.

7.4. The service level agreement (SLA) and credits for non-compliance (5%, 10%, and 25%, capped at 25% of the fee for the period) apply to V-Pro and V-Enterprise in accordance with their respective SLA appendices.

7.5. Data processing is governed by the privacy policy and, where applicable, by the data processing agreement.

7.6. These terms and conditions are governed by Spanish law. In the event of any dispute, the parties agree to submit to the courts of Barcelona.